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Privacy Policy

Last updated August 28, 2026

SingMax (“SingMax,” “we,” “us,” or “our”) builds a karaoke app that adapts songs to your voice. This policy explains what information we collect when you use our website, app, and related services (together, the “Service”), how we use it, and the choices you have.

Overview

Singing with SingMax means we handle some information that's more personal than a typical app — your voice. We wrote this policy to be as plain as possible about what we collect, why we collect it, and how long we keep it. By creating an account or using the Service, you agree to the collection and use of information as described here.

Information we collect

Account information

When you sign up, we collect your name, email address, and a profile photo if you choose to add one. If you sign up with Google, we receive the basic profile information Google shares with us for that purpose.

Voice recordings & performance data

When you record yourself singing, we capture the audio, along with the pitch, rhythm, breath, and other performance metrics our AI vocal coach generates from that audio, and the score and feedback we show you afterward.

Usage & device information

  • Songs you search for, favorite, or sing, and your in-app activity (streaks, progress, achievements).
  • Device type, operating system, app version, unique device identifiers, and crash/diagnostic logs.
  • General location derived from your IP address (city/region level), used for things like currency and content availability.

Subscription & payment information

If you subscribe to SingMax Starter or Pro, your payment is processed by the Apple App Store, Google Play, or our web payment provider. We receive confirmation of your purchase and its status (active, trialing, cancelled) — we never see or store your full card number.

How we use your information

  • Provide, maintain, and personalize the Service, including matching songs to your vocal range.
  • Generate your pitch, rhythm, and breath scores and AI vocal coaching feedback.
  • Track your progress over time and power features like streaks and achievements.
  • Process subscriptions, trials, and payments, and send related receipts.
  • Send service updates, and — only if you opt in — product news and promotions.
  • Monitor, debug, and improve the reliability and quality of the Service.
  • Detect, prevent, and address fraud, abuse, and security issues.
  • Comply with legal obligations.

Your voice recordings

Your voice is yours. We use your recordings solely to score your performance, give you coaching feedback, and let you play back your own takes and track your progress. We do not sell your voice recordings, and we do not use them to train models for any purpose other than improving the scoring and coaching features you use inside SingMax.

You can delete an individual recording at any time from your history, or delete your account entirely — see Your rights & choices.

How we share information

We don't sell your personal information. We share it only in these situations:

  • Service providers — vendors who host our infrastructure, process payments, send email, or provide analytics on our behalf, under contracts that limit their use of your data to those services.
  • Legal reasons — if required by law, subpoena, or to protect the rights, safety, and property of SingMax, our users, or the public.
  • Business transfers — if SingMax is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
  • With your consent — for any other purpose we've disclosed to you and you've agreed to.

Third-party services

We rely on trusted infrastructure providers to run SingMax, including Google Firebase for authentication, data storage, and analytics, and app-store platforms for billing. These providers process data on our behalf under their own security commitments and only as needed to deliver the Service.

Data retention

We keep your account and performance data for as long as your account is active, so you can see your history and progress. If you delete your account, we delete your personal information and voice recordings within 30 days, except where we're required to retain limited records (e.g. billing history) for legal or tax purposes.

Security

We use industry-standard safeguards — including encryption in transit and access controls on our infrastructure — to protect your information. No method of transmission or storage is 100% secure, so while we work hard to protect your data, we can't guarantee absolute security.

Your rights & choices

Depending on where you live, you may have the right to:

  • Access a copy of the personal information we hold about you.
  • Correct inaccurate information.
  • Delete your account, your voice recordings, and associated personal data.
  • Export your data in a portable format.
  • Opt out of marketing emails at any time using the unsubscribe link.
  • Withdraw consent, where we rely on consent to process your data.

You can manage most of this directly from Settings inside the app. For anything else, email us at hello@singmax.com and we'll respond within 30 days.

Children's privacy

SingMax is not directed at children under 13, and we don't knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we'll delete it.

International users

We may process and store your information in countries other than the one you live in. Wherever your data is processed, we apply the protections described in this policy.

Changes to this policy

We may update this policy from time to time. If we make material changes, we'll notify you in the app or by email before they take effect. The “Last updated” date at the top of this page always reflects the latest version.

Contact us

Questions about this policy or how we handle your data? Reach us at hello@singmax.com.